If you are using our Standard home delivery service, you will be able to contact the carrier directly via chat or by calling the driver on his mobile phone if your parcel is already out for delivery. To get started, click here to track your order and find the carrier's details.
Your articles are going to be shipped by our warehouse team.
Once shipped, you will receive an e-mail with a tracking number. In case of cancellation, you will be notified via e-mail and refunded for the due amount.
If you want to get a promo code, click here to sign up to VANS Newsletter and we will inform you about promotions and more. The "Promo Code" space is displayed in the first page of the Shopping Cart: enter your Code and click "Apply" to obtain your new total.
We are extending our returns period for the holiday season. Items purchased from Vans and dispatched from November 15th, 2017 to December 31st, 2017 may be returned at any time before midnight on January 31st, 2018. Our returns policy will revert to the standard 30-day policy for items purchased after December 31st, 2017.
We currently do not have the ability to easily exchange products. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.
Unfortunately we are unable accept returns for goods purchased in a VANS Retail Store.We suggest you to bring your faulty item back to the VANS Store where you purchased it. Returns, refunds and exchanges are processed at the discretion of the store.
From design to manufacturing, as a business, we make every effort to offer our customers ethical products,
made in ways that put the environment first.
Additionally, as practices change and evolve, we will continue to improve and create more sustainable and responsible products.
Please check here to find out about VF’s sustainability initiatives.
The personal information you
share with us is completely confidential. Your privacy
is important to us and we will not disclose or sell the
information provided. Our promotional emails are
optional and you can unsubscribe at any time. For more
information, please read our Privacy
There are many benefits to
creating an account at VANS: you can personalize and manage
your profile, create your Wishlist and share it with
friends, store multiple shipping addresses, view and track
your orders right from your account and checkout
We ensure high security of
data on our VANS Online Store. All credit and debit
card transactions are processed by “Worldpay (UK) Limited and its group companies”, a secure online gateway
that will be responsible for holding and handling
information related to your payment details. In
addition, your bank details are sent to our server using
SSL encryption (Secure Socket Layer) and transferred to a
completely secure environment.